Privacy Policy

1. Introduction

Mediadrive Inc. ("Mediadrive," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

By using our services or visiting our website, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you provide directly to us and information that is automatically collected when you use our services:

Account Information

• Name, email address, and phone number
• Business name and address
• Username and password

Billing Information

• Credit card details (processed securely through PCI-compliant payment processors)
• Billing address
• Transaction history

Hosting Data

• Domain names and DNS records
• Website files and databases you upload
• Email content stored on our servers

Log Data

• IP addresses and browser information
• Access logs and error logs
• Server performance metrics

Support Communications

• Emails and support ticket contents
• Phone call records (if applicable)
• Chat transcripts

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our hosting services
• Process payments and manage your account
• Respond to your inquiries and provide customer support
• Send service-related communications (maintenance notices, security alerts)
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms of service
• Analyze usage patterns to improve our infrastructure and services

4. Canadian Data Residency

We do not transfer personal information outside of Canada for storage or processing purposes. In limited circumstances, we may share information with service providers in other jurisdictions (such as payment processors and our website analytics provider), but only to the extent necessary to provide our services and with appropriate contractual safeguards.

This commitment to Canadian data residency helps ensure your information is protected under PIPEDA and is not subject to foreign government access requests under laws such as the US PATRIOT Act or CLOUD Act.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Account data: Retained for the duration of your account and up to 30 days after cancellation
• Billing records: Retained for 7 years as required by Canadian tax law
• Hosting data: Deleted within 30 days of account cancellation (you should download your data before cancelling)
• Server logs: Retained for up to 90 days for security and troubleshooting purposes
• Support communications: Retained for 3 years to provide context for future support requests

6. Security Measures

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted to and from our servers is encrypted using SSL/TLS. Free SSL certificates are provided for all hosted websites.
• Payment security: Credit card information is processed through PCI DSS-compliant payment processors. We do not store complete credit card numbers on our servers.
• Access controls: Physical and logical access to servers is restricted to authorized personnel only.
• Monitoring: Systems are monitored 24/7 for security incidents and unauthorized access attempts.
• Regular updates: Server software is kept up to date with security patches.

7. Third-Party Disclosure

We do not sell, trade, or rent your personal information. We may share your information with third parties only in the following circumstances:

• Payment processors: To process credit card transactions securely
• Domain registrars: To register and manage domain names on your behalf
• Website analytics: To count visits to our website, as described in Cookies and Tracking below
• Legal requirements: When required by law, subpoena, court order, or other valid legal process issued by a Canadian court or regulatory authority
• Protection of rights: To protect our rights, property, or safety, or that of our users or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

8. Your Rights Under PIPEDA

Under PIPEDA, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you. We will respond to your request within 30 days and provide the information in an understandable format.

Right to Correction

If your personal information is inaccurate or incomplete, you may request that we correct it. You can update most account information directly through your control panel.

Right to Withdraw Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may affect our ability to provide services to you.

To exercise any of these rights, please contact our Privacy Officer at privacy@mediadrive.ca.

9. Cookies and Tracking

Our Client Area and control panel use cookies to remember your login session and preferences. You can control cookie settings through your browser, but disabling cookies may prevent you from signing in.

Our public website does not use cookies. To understand how it is used, we count visits with GoatCounter, a privacy-focused analytics service. GoatCounter does not store your IP address or place anything in your browser. It records only aggregate statistics, such as which pages were viewed, the referring site, your browser and operating system, screen width, language, and approximate country or region.

To produce these statistics, your browser sends a request to GoatCounter, which is hosted in Finland and Germany. This request includes your IP address, which GoatCounter uses to estimate your location and to avoid counting repeat visits twice. GoatCounter keeps it in memory for up to 8 hours and never saves it. For details, see GoatCounter's privacy policy.

10. Breach Notification

In compliance with PIPEDA's mandatory breach notification requirements, we will notify you and the Office of the Privacy Commissioner of Canada of any breach of security safeguards involving your personal information that poses a real risk of significant harm. We will notify affected individuals as soon as feasible after determining a breach has occurred.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our website. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

If you are not satisfied with our response to a privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada.