Acceptable Use Policy

1. Purpose and Scope

This Acceptable Use Policy ("AUP") governs your use of all hosting services provided by Mediadrive Inc. ("Mediadrive," "we," "us," or "our"). This policy applies to all customers, their authorized users, and any content hosted on our servers.

By using our services, you agree to comply with this policy. Violations may result in suspension or termination of your account. We reserve the right to modify this policy at any time, with notice provided on our website.

2. Prohibited Content

The following types of content are strictly prohibited on our servers:

Illegal Content

• Content that violates Canadian federal or provincial laws
• Child sexual abuse material (CSAM) - reported to the Canadian Centre for Child Protection
• Copyright-infringing material for which you do not have proper authorization
• Content promoting or facilitating illegal activities

Malware and Phishing

• Viruses, trojans, worms, or other malicious software
• Phishing pages designed to steal credentials or personal information
• Exploit kits or tools designed to compromise computer systems
• Command and control infrastructure for botnets

Hate Speech and Harassment

Content that constitutes hate speech under Section 319 of the Criminal Code of Canada, including:

• Public incitement of hatred against identifiable groups
• Content promoting genocide or violence against protected groups
• Harassment, doxxing, or targeted abuse of individuals

Other Prohibited Content

• Fraudulent schemes or pyramid/ponzi promotions
• Sale of counterfeit goods or controlled substances
• Content that infringes on privacy rights of others

3. Copyright Infringement

You may not use our services to host or distribute content that infringes the copyright or other intellectual property rights of others.

Notice-and-Notice Regime

Mediadrive participates in Canada's notice-and-notice regime under the Copyright Act. When we receive a valid notice of claimed infringement from a rights holder:

• We will forward the notice to you electronically
• We will retain records as required by law (minimum 6 months, or 12 months if legal proceedings are commenced)
• We will confirm to the rights holder that the notice was forwarded

You are responsible for responding appropriately to any notice you receive. This may include removing allegedly infringing content, disputing the claim, or seeking legal advice.

Repeat Infringer Policy

We maintain a repeat infringer policy and will terminate accounts that are subject to repeated valid copyright infringement notices. Factors we consider include the number and nature of notices received, whether the customer responded appropriately, and whether the infringement was knowing or willful.

4. Network Abuse

The following network activities are strictly prohibited:

• Denial of Service (DoS/DDoS) attacks: Initiating or participating in attacks that disrupt services for others
• Port scanning: Unauthorized scanning of networks or systems
• IP spoofing: Forging source addresses or email headers
• Network intrusion: Attempting unauthorized access to systems or data
• Traffic amplification: Using our servers to amplify attack traffic
• Open proxies or relays: Running open proxies, mail relays, or DNS resolvers

5. CASL Compliance and Email Practices

Requirements for Commercial Email

• Consent: You must have express or implied consent from recipients before sending commercial emails
• Identification: Messages must clearly identify the sender with valid contact information
• Unsubscribe mechanism: Every message must include a working unsubscribe option that is honored within 10 business days

Prohibited Email Practices

• Sending unsolicited bulk email (spam)
• Purchasing or using harvested email lists
• Sending email with deceptive headers or subject lines
• Operating mailing lists without double opt-in confirmation
• Sending email that results in excessive bounces or spam complaints

Accounts generating spam complaints may have email privileges suspended or terminated without notice.

6. Resource Abuse

Shared hosting resources must be used responsibly. The following activities are prohibited:

• Cryptocurrency mining: Running Bitcoin, Ethereum, or other cryptocurrency mining software
• Excessive CPU usage: Running processes that monopolize server CPU resources
• BitTorrent/P2P: Operating file-sharing or torrent applications
• Game servers: Hosting multiplayer game servers (Minecraft, etc.)
• Streaming media: Operating public streaming video or audio services
• Backup storage: Using hosting accounts primarily for file storage rather than websites
• IRC bots/bouncers: Running IRC services or persistent chat connections

If your resource usage impacts other customers, you may be asked to optimize your site or upgrade to a dedicated solution.

7. Security Violations

You may not use our services to:

• Attempt to gain unauthorized access to any system, network, or account
• Probe or test the vulnerability of systems without authorization
• Circumvent security measures or authentication systems
• Intercept or monitor data or traffic without consent
• Forge TCP/IP packet headers or email headers
• Host or distribute password cracking tools, vulnerability scanners, or exploit code

8. Customer Responsibility

You are responsible for maintaining the security of your account and hosted content:

• Software updates: Keep WordPress, plugins, themes, and other software up to date with security patches
• Strong passwords: Use unique, complex passwords for all accounts (hosting, FTP, email, databases)
• Secure coding: If developing custom applications, follow secure coding practices to prevent SQL injection, XSS, and other vulnerabilities
• Access control: Only grant account access to trusted individuals and remove access when no longer needed
• Monitoring: Regularly review your sites for unauthorized changes or suspicious activity
• Backups: Maintain regular backups of your data

If your account is compromised due to outdated software or weak passwords, you are responsible for cleaning up the infection and preventing future occurrences.

9. Enforcement

When we identify a potential violation, we may take any of the following actions depending on severity:

Progressive Enforcement

We reserve the right to remove any content or disable any account that violates this policy. No refunds are provided for accounts terminated due to policy violations.

10. Reporting Abuse

If you become aware of any abuse of our services, please report it to:

When reporting abuse, please include:

• URLs or domains involved
• Description of the abuse
• Relevant logs or evidence (with timestamps)
• Your contact information for follow-up

We investigate all abuse reports and respond within 24 hours on business days.

11. Appeals Process

If you believe your account was suspended or terminated in error, you may appeal the decision:

1. Contact us at support@mediadrive.ca within 7 days of the enforcement action
2. Provide a detailed explanation of why you believe the action was incorrect
3. Include any evidence supporting your position
4. We will review your appeal and respond within 5 business days

Appeals are reviewed by a senior team member not involved in the original enforcement decision. Our decision on appeal is final.

12. Cooperation with Authorities

We cooperate with law enforcement agencies when presented with valid legal process issued by Canadian courts or authorities. We may preserve and disclose account information and content when required by law, subpoena, or court order. Where legally permitted, we will notify affected customers of such requests.

13. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Changes will be posted on our website with an updated revision date. Material changes will be communicated via email to account holders. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

For questions about this policy: