Setting up your Mediadrive email is easy! Follow these steps to get your email working on any device.
What You’ll Need
- Your full email address (e.g., john@mediadrive.ca)
- Your email password
- 5-10 minutes to complete setup
Manual Setup (Universal Settings)
Use these settings for any email client that asks or allows for manual configuration:
Server Settings
| Setting | Value |
| Incoming Server (IMAP) | mail.yourdomain.com* |
| Outgoing Server (SMTP) | mail.yourdomain.com* |
| Username | Your full email address |
| Password | Your email password |
*Replace “yourdomain.com” with your actual domain:
- If your email is john@mediadrive.ca, use mail.mediadrive.ca
- If your email is sarah@mybusiness.ca, use mail.mybusiness.ca
Port and Security Settings
| Setting | Value |
| Incoming Port (IMAP) | 993 |
| Outgoing Port (SMTP) | 587 |
| Encryption | TLS/SSL (recommended) |
| SMTP Authentication | Required ✓ |
| Secure Authentication (SPA) | Disabled/Off |
Understanding Your Settings
Encryption Options
- TLS (Transport Layer Security): Modern, secure encryption – use this when available
- SSL (Secure Sockets Layer): Older but still secure – use if TLS isn’t available
Note: Encryption is required for all Mediadrive email connections. If you’re having connection issues, try switching between TLS and SSL, but never disable encryption entirely.
Common Port Alternatives
If the standard ports don’t work, try these:
- SMTP: 25, 465 (SSL), or 587 (TLS)
Troubleshooting Common Issues
Email Not Sending or Receiving
- Check your internet connection
- Verify your email address and password are correct
- Confirm server names match your domain exactly
- Try different port numbers (see alternatives above)
Authentication Errors
- Double-check your password
- Ensure SMTP authentication is enabled
- Turn off Secure Authentication (SPA) if enabled
- Ensure your using your email address as the username
Connection Timeouts
- Switch between TLS and SSL encryption
- Try different port numbers
- Temporarily disable antivirus email scanning
- Check if your ISP blocks email ports