Questions and Answers

Virtual Machines

Which virtualization technology do you use?
We currently use KVM on all our hypervisors.
Which Linux distributions are available?
We currently offer pre-installed versions of the most recent releases of Ubuntu, CentOS, and Debian. We also offer a wide array of images that you are free to install yourself.
Do you provide console access?
Yes, we offer a JavaScript VNC console via our management portal.

Network and Facilities

Which datacenter do you utilize?
We are currently located at 151 Front Street in Toronto, Canada.
Can I test your network?
Sure, you can test from our Looking Glass here.
What is your network blend?
We currently use a premium mix of Internap, T-Systems, Level3, Toronto Interet Exchange, and Cogeco (for backup only).

Ordering and Billing

How long does it take to activate my order?
As long as your order is approved, activiation is usually only a few minutes.
Is there a minimum contract?
There is no minimum contract. All of our services are on a month-to-month basis.
How am I billed?
When you sign up, your first invoice is pro-rated until the end of the month. After that, your subscription is automatically renewed on the first of each month.
Do you offer control panel licenses?
No, but you are free to order and install a control panel from a license vendor.
Do you offer refunds?
All sales are final and no refunds are provided. However, prorated account credit will be provided for any service cancellation.

Support

How can I contact support?
You can contact us any time via our support ticket system.
Are your services fully managed?
Currently we only provide basic management with our virtual private servers.